Refund Policy | Charotar Broadband

Template notice: This page is a starting draft to give your website a working Refund Policy. It is not legal advice. Please have it reviewed by a qualified advocate for compliance with the Consumer Protection Act, 2019 and applicable TRAI/telecom regulations before relying on it, and update the specific timelines and conditions to match your actual policy — especially since your current pricing table notes plans are non-refundable.

Last updated: July 2026

1. General Policy

Broadband and IPTV plans purchased from Charotar Broadband / Charotar Digital IPTV are, as stated on our Plans page, non-refundable once activated. This policy exists because plan tenures are provisioned and billed in advance against dedicated network and channel capacity.

2. Installation Charges & Security Deposit

Any installation fee or security deposit collected at the time of connection is disclosed to you before payment.
Refundable deposits, where applicable, are returned upon confirmed equipment return and closure of the account in good standing, subject to deduction of any outstanding dues or equipment damage charges.

3. Service Not Provided

If, after payment, we are unable to technically provision the connection at your address (i.e. the service is genuinely not feasible), the amount paid for that connection will be refunded in full within a reasonable timeframe, using the original payment method where possible.

4. Billing Errors

If you are charged incorrectly due to a billing error on our part, notify us within 15 days of the invoice date. Verified billing errors will be corrected via account credit or refund, at our discretion.

5. Mid-Cycle Cancellation

Since plans are billed for a fixed tenure (1/3/6/12/15 months as selected), cancelling before the tenure ends does not entitle you to a pro-rated refund for the unused period, except where required by applicable law or where we are unable to restore service after a prolonged outage attributable to us.

6. Equipment

Routers, ONTs, and set-top boxes provided as part of your connection remain our property and must be returned in working condition upon cancellation. Unreturned or damaged equipment will be charged at replacement cost, adjustable against any refundable deposit.

7. How to Request a Refund

Email info@charotarbroadband.in or call 97233 25000 with your customer ID/registered mobile number and the reason for your request. Approved refunds are processed within a reasonable number of business days to the original payment method.

8. Changes to This Policy

We may revise this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision.